There are Three types of refunds:

1. Refund against the returned orders: Refund process once the return is approved by RioCaft.

2. Refund against the cancelled orders: Refund is  triggered once the cancellation has been successfully processed.

3. Refunds for packages that do not arrive at the promised time: For orders not delivered within 15 days of purchase.

To be eligible for a refund, you must begin returning the product within 5 days of receiving the product. If the product is damaged in any way, or you have initiated the return after 15 days, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

• Product must be returned in its original packaging
• Product wasn’t used or damaged
• Product must include original tags (if applicable)

Refunds Not Accepted If

• You change your mind
• Your circumstances change
• You find cheaper products elsewhere.

EXCEPTIONS

Note:

• Voucher discounts are not transferred back to the card. (If you have not received your refund voucher to your Riocaft account please contact us )

• The refund processing time starts when we’ve received your returned product and completed our quality check.

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

The shipping fee is refunded along with the amount paid for your returned product. You will be refunded in the following cases:

• There was a failed delivery
• Your order was cancelled
• Delivered product is damaged (it is broken or has dents and scratches), defective (not functioning or dead on arrival) or it is expired.
• Delivered product is incorrect, not as advertised on the website, or counterfeit (fake or replica)
• Delivered product is of incorrect sizes.
• Delivered product is incomplete (missing items, accessories or freebies)

• Please take easy that the fund is guaranteed as Riocaft knows how important your money is and we make sure that the refund is handled accordingly.
• Usually, it takes 2-10 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by Riocaft.

• You may click on to order detail page to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status.

• The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.