Awaiting Order Arrival
As buyer is obligated to do the customs clearance, please contact the local customs to know the detained reason first:
- Importing tax/document is required. Please pay the tax/provide the document for customs clearance.
- Please contact Riocaft to get the required document, and then clear the customs.
Below is the contact information of customs in several countries:
Country | Contact |
Russian Federation | (+375 17) 222 72 47/ 222 72 28 |
Mexico | (+52 55) 51 33 07 15 |
United Arab Emirates | Dubai: (+971 4) 337 4546 / 2146； Abu Dhabi: (+971) 2633 4832 |
Saudi Arabia | Riyadh: (+966) 1 289 8217；Jeddah: (+966) 2 627 9033；DMM: (+966) 3 842 8665 |
Italy | (+39 03) 3166 24 73 |
Brazil | (+55 11) 2112 7267 |
Ukraine | (+380 44 ) 245 62 20 |
Spain | (+34 91) 396 42 32 |
Poland | Warsaw: (+48 22) 548 14 31；Bitom: (+48 32) 281 82 80 / 89；Poznan: (+48 61) 869 72 61；Szczecin: (+48 91) 434 37 83 |
France | (+33 1) 5501 3812 |
South Korea | (+8232) 743 9741 |
Please Track the parcel to check the package status:
If your package does not arrive at the promised time, please contact us and we will help you.
Visit “My Orders“-Find the order-Click “Tracking number”
You can also visit RioCaft Tracking, Cainiao and 17track for more tracking information.
Estimated delivery time will be changed according to the actual logistics and transportation situation. Usually you will receive the package within estimated delivery time.
- After we ship the order, it usually takes 8 days to update the tracking information.
If you have paid for order with VAT in Rio Caft, VAT should not be charged again by customs/logistics provider.
In case you were charged again, please keep the invoice and submit it to customer service team to get refund of it.
Documents required:
1. invoice of import VAT issued by this logistics service provider (with tracking# and VAT amount)
2. proof of payment for that invoice
3. any customs document on the release of the goods, including the shipping label of the package
- If you wish to return the fund, please contact us to discuss it
The carrier is distributing your package now. Please wait in patience or check with local post offices or the carrier in the destination country.
1. Contact information of the local post office in some countries:
Country—
Contact
Russian Federation
(+7 495) 744 55 44
Mexico
(+52 55) 53 85 09 67
United Arab Emirates
(+971) 600599999
Saudi Arabia
(+966) 920001144
Italy
803160 (green line for land-line telephones)
Brazil
0800 725 0100
Ukraine
(+380 44) 235 33 81
Spain
902197197
Poland
(+4822) 548 15 06
France
0969 391 391(Chronopost); 0825 878 888(Coliposte)
Chile
600 950 2020; 562956 0303
Turkey
(+90 212) 337 10 30
America
(+1 800) 222 1811
2. Information of the carrier in the destination country, you may check the tracking number through https://global.cainiao.com/. And then click the highlighted place to visit their official wesite, where you will be able to find their contact information.
Awaiting Order Arrival
As buyer is obligated to do the customs clearance, please contact the local customs to know the detained reason first:
- Importing tax/document is required. Please pay the tax/provide the document for customs clearance.
- Please contact Riocaft to get the required document, and then clear the customs.
Below is the contact information of customs in several countries:
Country | Contact |
Russian Federation | (+375 17) 222 72 47/ 222 72 28 |
Mexico | (+52 55) 51 33 07 15 |
United Arab Emirates | Dubai: (+971 4) 337 4546 / 2146； Abu Dhabi: (+971) 2633 4832 |
Saudi Arabia | Riyadh: (+966) 1 289 8217；Jeddah: (+966) 2 627 9033；DMM: (+966) 3 842 8665 |
Italy | (+39 03) 3166 24 73 |
Brazil | (+55 11) 2112 7267 |
Ukraine | (+380 44 ) 245 62 20 |
Spain | (+34 91) 396 42 32 |
Poland | Warsaw: (+48 22) 548 14 31；Bitom: (+48 32) 281 82 80 / 89；Poznan: (+48 61) 869 72 61；Szczecin: (+48 91) 434 37 83 |
France | (+33 1) 5501 3812 |
South Korea | (+8232) 743 9741 |
Please Track the parcel to check the package status:
If your package does not arrive at the promised time, please contact us and we will help you.
Visit “My Orders“-Find the order-Click “Tracking number”
You can also visit RioCaft Tracking, Cainiao and 17track for more tracking information.
Estimated delivery time will be changed according to the actual logistics and transportation situation. Usually you will receive the package within estimated delivery time.
- After we ship the order, it usually takes 8 days to update the tracking information.
If you have paid for order with VAT in Rio Caft, VAT should not be charged again by customs/logistics provider.
In case you were charged again, please keep the invoice and submit it to customer service team to get refund of it.
Documents required:
1. invoice of import VAT issued by this logistics service provider (with tracking# and VAT amount)
2. proof of payment for that invoice
3. any customs document on the release of the goods, including the shipping label of the package
- If you wish to return the fund, please contact us to discuss it
The carrier is distributing your package now. Please wait in patience or check with local post offices or the carrier in the destination country.
1. Contact information of the local post office in some countries:
Country—
Contact
Russian Federation
(+7 495) 744 55 44
Mexico
(+52 55) 53 85 09 67
United Arab Emirates
(+971) 600599999
Saudi Arabia
(+966) 920001144
Italy
803160 (green line for land-line telephones)
Brazil
0800 725 0100
Ukraine
(+380 44) 235 33 81
Spain
902197197
Poland
(+4822) 548 15 06
France
0969 391 391(Chronopost); 0825 878 888(Coliposte)
Chile
600 950 2020; 562956 0303
Turkey
(+90 212) 337 10 30
America
(+1 800) 222 1811
2. Information of the carrier in the destination country, you may check the tracking number through https://global.cainiao.com/. And then click the highlighted place to visit their official wesite, where you will be able to find their contact information.
